Monthly Archive: March 2019

March 21, 2019

JPM Coin – JP Morgan rolling out the first US bank-backed cryptocurrency

Editor’s Note: The JPM Coin is a warning shot for cryptocurrency fintechs–work with regulators and traditional financial services for legitimacy, or lose your advantage. Two years ago, JP Morgan left R3 (with a consortium...

collaboration and diversity create success

Collaborative

March 21, 2019

Collaboration and Diversity

Collaboration and diversity are key to success, but many times these values are used more as buzzwords and/or published hiring statistics than they are pursued passionately by those espousing them. According to research from...

Value Creation by turning customer service into customer sales

Blog / Featured / Sustainable Transformations

March 14, 2019

6 Ways to Turn Customer Service into Customer Sales

Utter the words customer service to sales managers and/or business owners, and you’re likely to get a scowl and some reference to it reducing net profits from revenue at little value. While this is...

Clear communication requires understanding the listener's viewpoint

Gag Reel / Leadership

March 6, 2019

Poor Communication from Leaders can be “Hurtful”

When you are building trust as a leader, you need to make sure your communication is both complete and accurate. Great leaders tend to be exceptional communicators. It is important to note that a...