Category: Blog

Value Creation by turning customer service into customer sales

Blog / Featured / Sustainable Transformations

March 14, 2019

6 Ways to Turn Customer Service into Customer Sales

Utter the words customer service to sales managers and/or business owners, and you’re likely to get a scowl and some reference to it reducing net profits from revenue at little value. While this is...

Leaders and Managers need to fit together like puzzle pieces with different but complementary roles

Blog / Sustainable Transformations

January 30, 2019

How Sustainable Value Creation is Achieved through Collaborative Leaders and Managers

Synergizing the roles of leaders and managers is much like finding the puzzle pieces that fit together to deliver the entire picture. While this paper will not cover the specific puzzle pieces in the...

Thinking out of the box child style - design thinking

Adaptability / Blog / Gag Reel

December 11, 2018

Thinking Out of the Box – Design Thinking

Test your inherent (and for some, learned) ability to apply Design Thinking with this video. Successful innovation requires we have the ability to see solutions outside of today’s approach. With the advances in technology...

Blog / Sustainable Transformations

November 13, 2018

Capitalizing on Change – Principles of Successful Transformation

Abstract Change must occur, but those prepared through knowledge and adherence to key principles will find opportunity where others fail. These principles include creating a pattern for change, candid assessment, strong leadership, a focused...