Category: Featured

Value Creation by turning customer service into customer sales

Blog / Featured / Sustainable Transformations

March 14, 2019

6 Ways to Turn Customer Service into Customer Sales

Utter the words customer service to sales managers and/or business owners, and you’re likely to get a scowl and some reference to it reducing net profits from revenue at little value. While this is...

What to look for in cryptocurrency banks and brokerages during 2019

Featured / Financial Landscape

January 1, 2019

What To Look For In Cryptocurrency, Banks, and Brokerages During 2019

Executive Summary With new currencies, new fintech bank charters, and a new stock exchange garnering momentum, 2019 is looking like a busy year for the financial world. At the same time, after a very...

Financial Institutions can survive fintech competition by getting competitive

Agile Management / Featured / Financial Landscape / Transformational Leadership

September 13, 2018

How Financial Institutions Can Survive the Fintech Assault

Executive Summary Today, much is expected from internal IT teams, including new delivery models and innovative technologies–in part to reduce losing customers to competing fintech companies springing up seemingly overnight. Business managers and employees...