Category: Featured

December 10, 2021

From Cloud Chaos to Financial Clarity: Leveraging FinOps

The adoption of cloud services accelerated during the COVID-19 pandemic. According to a report by International Data Corp., total worldwide spending on cloud computing, including hardware, software, and support services, will surpass $1 trillion...

Transforming Financial Risk Management with AI

Articles / Blog / Digital Transformation / Featured / Innovation

March 10, 2021

Transforming Financial Risk Management with Artificial Intelligence

As the world continues to evolve, so does the financial industry. AI is already being used in the financial industry in several ways. For example, it is helping financial institutions to detect fraud, manage...

Service design involves employees and customers

Adaptability / Blog / Featured

July 8, 2019

Service Design for Better Business Delivery

Is service design just a new catchphrase or does it deliver meaningful results? Buzzwords can be both good and bad. Within a tight-knit group of specialists (or even an industry) they can carry significant...

Defining transformation - evolve, change or transform

Blog / Featured / Sustainable Transformations / Transformational Leadership

June 24, 2019

Defining Transformation – Change, Evolve or Transform?

This article will be more first person than is typical for what is posted here—primarily because it requires discussion around some personal experiences. Transformation efforts have existed for years, but in the last 5...

customer journey mapping begins with face-to-face meetings with customers

Agile Management / Blog / Featured / Innovation

June 10, 2019

The Value of Customer Journey Mapping

“Nobody cares how much you know until they know how much you care.” This quote is often attributed to Theodore Roosevelt, but while no known source can be found to verify the attribution, it...

Financial Cloud Technology boosts FinTech

Blog / Featured / Fintech / Innovation

April 22, 2019

Financial Cloud Technology Booming

You can thank Amazon for your more personalized, flexible, fast, and reliable financial cloud technology. Not because they are delivering the end products you enjoy from notable FinTech startups such as Strip and robo-advisor...

Cloud adoption by banks like JPM Chase could influence stock valuations

Blog / Featured / Fintech / Innovation

April 8, 2019

Cloud Adoption by Banks Too Slow?

Cloud adoption by banks has trailed other industries, but does JPMorgan’s recent touting of benefits gained from the cloud signal another future breakout for the stock? In his annual letter to shareholders (April 4,...

Value Creation by turning customer service into customer sales

Blog / Featured / Sustainable Transformations

March 14, 2019

6 Ways to Turn Customer Service into Customer Sales

Utter the words customer service to sales managers and/or business owners, and you’re likely to get a scowl and some reference to it reducing net profits from revenue at little value. While this is...

What to look for in cryptocurrency banks and brokerages during 2019

Featured / Financial Landscape

January 1, 2019

What To Look For In Cryptocurrency, Banks, and Brokerages During 2019

Executive Summary With new currencies, new fintech bank charters, and a new stock exchange garnering momentum, 2019 is looking like a busy year for the financial world. At the same time, after a very...

Financial Institutions can survive fintech competition by getting competitive

Agile Management / Featured / Financial Landscape / Transformational Leadership

September 13, 2018

How Financial Institutions Can Survive the Fintech Assault

Executive Summary Today, much is expected from internal IT teams, including new delivery models and innovative technologies–in part to reduce losing customers to competing fintech companies springing up seemingly overnight. Business managers and employees...