The Value of Customer Journey Mapping
“Nobody cares how much you know until they know how much you care.” This quote is often attributed to Theodore Roosevelt, but while no known source can be found to verify the attribution, it...
Category: Featured
Financial Cloud Technology Booming
You can thank Amazon for your more personalized, flexible, fast, and reliable financial cloud technology. Not because they are delivering the end products you enjoy from notable FinTech startups such as Strip and robo-advisor...
Cloud Adoption by Banks Too Slow?
Cloud adoption by banks has trailed other industries, but does JPMorgan’s recent touting of benefits gained from the cloud signal another future breakout for the stock? In his annual letter to shareholders (April 4,...
6 Ways to Turn Customer Service into Customer Sales
Utter the words customer service to sales managers and/or business owners, and you’re likely to get a scowl and some reference to it reducing net profits from revenue at little value. While this is...
What To Look For In Cryptocurrency, Banks, and Brokerages During 2019
Executive Summary With new currencies, new fintech bank charters, and a new stock exchange garnering momentum, 2019 is looking like a busy year for the financial world. At the same time, after a very...
How Financial Institutions Can Survive the Fintech Assault
Executive Summary Today, much is expected from internal IT teams, including new delivery models and innovative technologies–in part to reduce losing customers to competing fintech companies springing up seemingly overnight. Business managers and employees...
