The Value of Customer Journey Mapping
“Nobody cares how much you know until they know how much you care.” This quote is often attributed to Theodore Roosevelt, but while no known source can be found to verify the attribution, it...
Category: Agile Management
Why You Think You Right – Even If You’re Wrong
Fail fast is a popular catchphrase in successful leadership, finding ways to avoid decisions that lead to failure is even more effective–and worth some extra time. Very few “leaders” would consider the need to...
How Financial Institutions Can Survive the Fintech Assault
Executive Summary Today, much is expected from internal IT teams, including new delivery models and innovative technologies–in part to reduce losing customers to competing fintech companies springing up seemingly overnight. Business managers and employees...
