Igniting Innovation 🔸 Driving Growth
Skunk Works for Banks and Brokerages is not only viable, it’s advisable! As part of my executive responsibilities for a bank’s investment division and retail brokerage, I built a Skunk Works team for digital...
Is service design just a new catchphrase or does it deliver meaningful results? Buzzwords can be both good and bad. Within a tight-knit group of specialists (or even an industry) they can carry significant...
This article will be more first person than is typical for what is posted here—primarily because it requires discussion around some personal experiences. Transformation efforts have existed for years, but in the last 5...
“Nobody cares how much you know until they know how much you care.” This quote is often attributed to Theodore Roosevelt, but while no known source can be found to verify the attribution, it...
Having recently undergone an internal IT transformation from legacy to basically a private cloud infrastructure, Bank of America is very selective about using public cloud services that fit their innovation needs. Why Bank of...
While describing their cloud computing strategy differently from other leading banks, JPMorgan has basically adopted the hybrid approach used by most top banks — though their strategy more aggressively involves deploying on four global...
You can thank Amazon for your more personalized, flexible, fast, and reliable financial cloud technology. Not because they are delivering the end products you enjoy from notable FinTech startups such as Strip and robo-advisor...
Cloud adoption by banks has trailed other industries, but does JPMorgan’s recent touting of benefits gained from the cloud signal another future breakout for the stock? In his annual letter to shareholders (April 4,...
Editor’s Note: The JPM Coin is a warning shot for cryptocurrency fintechs–work with regulators and traditional financial services for legitimacy, or lose your advantage. Two years ago, JP Morgan left R3 (with a consortium...
Collaboration and diversity are key to success, but many times these values are used more as buzzwords and/or published hiring statistics than they are pursued passionately by those espousing them. According to research from...
Utter the words customer service to sales managers and/or business owners, and you’re likely to get a scowl and some reference to it reducing net profits from revenue at little value. While this is...
When you are building trust as a leader, you need to make sure your communication is both complete and accurate. Great leaders tend to be exceptional communicators. It is important to note that a...
So what are characteristics of complex systems? They have many moving parts, and many connections exist between the parts–some known and some not known. Small changes can ripple across connections and create outcomes and...
Transformations involve major shifts in an organization’s capabilities and culture in order to deliver improved sustainable results, with the goal of developing an ongoing mastery of change and adaptability. Successful transformations may be relatively...
Editor’s Note: Very good article guiding leaders and managers on being adaptable. There has been a lot of discussion on employees needing to be more adaptive to change, but leaders/managers can stifle creativity and...
Genuine champions like JaVale McGee know that it’s the supporters (in his case fans) who give them a chance to shine. Leaders in business do the same. Walt Bettinger, CEO of Charles Schwab, learned...
BB: I suggested larger banks partner with nimble fintech companies in an article I published in January. I’ve also suggested such a model for cryptocurrency fintechs. Fintech companies who partner with, or hire, those...
Editor’s Note: This article nails the typical cycle of adoptions for every new technology wave. UX and Design Thinking help break this cycle and provide clearer pathways to success in the hyper-changing digital economies....
Editor’s Note: There is a desperate need for regulatory clarity around cryptocurrency. If the big players in crypto and banking/brokerage ever launch an aggressive effort to encourage regulators we might get some direction as...
Editors Note: Buzzword repetition often results in degradation-there are actually cases where groups attempt “waterfall” Agile delivery! Agile delivery and lean have much in common but that doesn’t mean they can be used interchangeably...
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Agentic AI: A Strategic Frontier for Finance and Consulting
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Shaping the Future of AI Through Metric Design
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Beyond the Numbers: How Context Shapes AI Metrics
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The Paradox of Quantifying Ethics in AI
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Beyond Tools: Elevating People to Drive Digital Transformation
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Transforming Financial Services with High-Quality Data in AI
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Banking 4.0 Will Shape the Future of Finance
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Credit Card Rewards: Innovations and Disruptions Ahead
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From ACH to AI – The Digital Payments Revolution
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The Evolution of the U.S. Payment Systems
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June 9, 2023
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Mastering Advisory Roles for Startup Success
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Is AI SAFe®? Strategic AI with Scaled Agile Methodology
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The Empowered Financial Consumer
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