Achieving sustainable transformation and digital strategies through collaborative and adaptive leadership.
Executive Summary U.S. payment systems, once dominated by established card networks, stand at a crossroads. The rise of fintech innovation and the burgeoning popularity of digital wallets are simultaneously disruptive and fragmented, presenting both...
While digital advertising titans grapple with plummeting click-through rates and narrowing conversion funnels, a colossal $6.03 trillion opportunity stands neglected: the US physical retail sector, accounting for a staggering 85% of the US $7.1...
While much of the news of AI in financial services has focused on Fintech innovation, such as I Know First (a Big Data, Self-learning Algorithm for investing), AI has been in mainstream financial institutions...
The world is changing fast, and as it changes so do customer expectations–and as Artificial intelligence (AI) and Machine Learning (ML) adoption increases, the changes will get faster and the expectations will be bigger!...
As the world continues to evolve, so does the financial industry. AI is already being used in the financial industry in several ways. For example, it is helping financial institutions to detect fraud, manage...
Can opposing philosophies work together? If asked in political circles (especially in today’s world of sound bites and shouting heads) the answer is a resounding NO! One of the more famous sayings regarding opposites...
Skunk Works for Banks and Brokerages is not only viable, it’s advisable! As part of my executive responsibilities for a bank’s capital markets and retail brokerage, I was able to build a Skunk Works...
Is service design just a new catchphrase or does it deliver meaningful results? Buzzwords can be both good and bad. Within a tight-knit group of specialists (or even an industry) they can carry significant...
This article will be more first person than is typical for what is posted here—primarily because it requires discussion around some personal experiences. Transformation efforts have existed for years, but in the last 5...
“Nobody cares how much you know until they know how much you care.” This quote is often attributed to Theodore Roosevelt, but while no known source can be found to verify the attribution, it...
The Evolution of the U.S. Payment Systems
February 22, 2024
January 8, 2024
June 9, 2023
March 24, 2023
Mastering Advisory Roles for Startup Success
February 20, 2023
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