Insights and Strategies for Sustainable Transformations and Digital Excellence
Utter the words customer service to sales managers and/or business owners, and you’re likely to get a scowl and some reference to it reducing net profits from revenue at little value. While this is...
When you are building trust as a leader, you need to make sure your communication is both complete and accurate. Great leaders tend to be exceptional communicators. It is important to note that a...
So what are characteristics of complex systems? They have many moving parts, and many connections exist between the parts–some known and some not known. Small changes can ripple across connections and create outcomes and...
Transformations involve major shifts in an organization’s capabilities and culture in order to deliver improved sustainable results, with the goal of developing an ongoing mastery of change and adaptability. Successful transformations may be relatively...
Editor’s Note: Very good article guiding leaders and managers on being adaptable. There has been a lot of discussion on employees needing to be more adaptive to change, but leaders/managers can stifle creativity and...
Genuine champions like JaVale McGee know that it’s the supporters (in his case fans) who give them a chance to shine. Leaders in business do the same. Walt Bettinger, CEO of Charles Schwab, learned...
BB: I suggested larger banks partner with nimble fintech companies in an article I published in January. I’ve also suggested such a model for cryptocurrency fintechs. Fintech companies who partner with, or hire, those...
Editor’s Note: This article nails the typical cycle of adoptions for every new technology wave. UX and Design Thinking help break this cycle and provide clearer pathways to success in the hyper-changing digital economies....
Editor’s Note: There is a desperate need for regulatory clarity around cryptocurrency. If the big players in crypto and banking/brokerage ever launch an aggressive effort to encourage regulators we might get some direction as...
Editors Note: Buzzword repetition often results in degradation-there are actually cases where groups attempt “waterfall” Agile delivery! Agile delivery and lean have much in common but that doesn’t mean they can be used interchangeably...
Editor’s Note: AI is certainly a game changer–and winner, but not necessarily the center of creating a splinternet or some equivalent. Cryptocurrency and blockchain are also game changers in the revolution of the internet...
Synergizing the roles of leaders and managers is much like finding the puzzle pieces that fit together to deliver the entire picture. While this paper will not cover the specific puzzle pieces in the...
Editor’s Note: Another missed date for Intercontinental Exchange’s release of its cryptocurrency derivative Bakkt. Obviously there is a known advantage being first to market, but with the level of complexity crypto presents to regulators,...
Editor’s Note: There appear to be similarities between the Fintech Charter initiative and the repealing of the Glass-Steagall Act with certain banks unbridled use of new powers–which led to the Great Recession. While competition...
Adaptability is an essential arrow in your workforce quiver–and it is a two way street. Leaders differentiate themselves from managers by giving employees a chance to succeed at new challenges and learn new hard...
Executive Summary With new currencies, new fintech bank charters, and a new stock exchange garnering momentum, 2019 is looking like a busy year for the financial world. At the same time, after a very...
Published December 27, 2018 on Fox Business By Jade Scipioni Sexual assault allegations. Racial slurs. Company policy violations—and a slew of retirement announcements. There were many reasons several high-profile CEOs have left their jobs this year. The high turnover...
While “toxic” workplaces (usually the result of management and co-workers) have been around since the beginning of organized work, their impact in today’s exceedingly networked environment is significantly greater. With top-down decision-making losing its...
Editor’s Note: In the digital era, change occurs at unprecedented speed. Entire industries have the potential to change overnight and companies can go from competitive to obsolete before its leaders recognize the need to...
Test your inherent (and for some, learned) ability to apply Design Thinking with this video. Successful innovation requires we have the ability to see solutions outside of today’s approach. With the advances in technology...